Leading Innovation in the NYC Ambulance Industry
SeniorCare EMS is leading the way in medical transportation in NY with our service innovations to the nursing home population in New York City. Prior to their first shift, each of our employees undergoes a thorough orientation given by many members of our Leadership Team. This orientation includes an overview given patient rights, special considerations for treating and transporting the geriatric population, customer service in the healthcare setting, and patient safety, proper lifting and carrying, and safe driving among other things.
Another one of our innovations has been to install a red phone with no keypad on it that direct dials to our communications center. This enables the nurses to not have to remember phone numbers and they can easily find the phone in the event that an emergency is unfolding around them. It is innovations like these that make SeniorCare E.M.S. one of the best choices for medical transportation in NY.
As one of our many visionary practices, SeniorCare E.M.S. is one of the only commercial ambulance services in New York State to have automated external defibrillators on every basic life support ambulance. We believe that a patient should always be cared for above the standard of care. Additionally, we are different than many ambulance companies in that we have two medically trained personnel on every ambulance, not a driver and a medical staff person.
Also, as part of our top-of-the-line customer service, we provide training and education on a wide variety of topics that affect senior health and the geriatric population, such as emergency evacuation training and planning, customer service in the health care setting, and first aid, just to name a few. A huge part of our success at being one of the most recognized New York ambulance services is taking our customer service responsibilities very seriously. We treat each and every client and patient as we would want a close family member to be treated. Due to this devotion, customer service complaints and issues are few and far between.